The speed and reliability of corporate communications have a direct impact on the quality of customer service. The reliance of geographically distributed Yukon offices on a mix of various corporate messenger programs for communications did little tp improve staff performance. Yukon needed an integrated collaboration solution. Moreover, the company sought a more fault-tolerant corporate mail system.
Softline responded to Yukon’s inquiry with an offer to deploy Microsoft Teams and Exchange as part of the Office 365 package under a convenient monthly subscription plan.
Under this project, Softline experts migrated Yukon to a new email service (with due consideration for corporate security requirements and the internal structure of the Active Directory) and replaced its communications systems by Microsoft Teams. In addition, they helped Yukon employees to adapt to the new services by setting up the system and providing basic training.
The transition to Office 365 from on-premise solutions has decreased the workload on Yukon’s IT infrastructure and reduced the client’s IT expenditures.
“Our internal communications system has reached a new level, and so did staff performance. The new tools help us promptly address problems and keep in touch at all times. Our employees now enjoy continuous access to mailboxes, calendars and messaging from any device located in any country. It is a great system for collaboration: we can discuss projects and plan meetings without interrupting our work,” notes Dmitriy Vilenchik, head of the IT department at Yukon.