The task of Softline Premier services is to proactively support the it infrastructure.
Softline Premier Services are aimed at improving the infrastructure maturity, its stability, performance, and cybersecurity of Microsoft solutions.
The goal of the services is to ensure your confidence in the infrastructure stability, absence of hidden risks, and guarantee the highest possible return on investment in purchased and implemented products.
Softline Premier Services follow a proactive approach to IT infrastructure support. All services are carried out on your site by Softline professionals using specialized tools. All service terms are strictly regulated: services have a specific result, output value, and implementation period.
If you're running a large and complex IT infrastructure that has been evolving for many years and being supported by generations of system administrators, it definitely has a number of deeply hidden problems, perhaps due to decisions made a long time ago. These problems often affect the business system performance, fault-tolerance, and security. It is not enough to have highly-qualified professionals to eliminate these flaws, but automated inspection tools should also be used.
Softline specialists help to approach the audit in a systematic and structural way: they make a fundamental system study, find the source of the fault, and assess the correctness of the IT architecture design instead of solving individual problems.
We offer comprehensive services in the following fields:
Audit of infrastructure compliance with the best vendor and industry practices and infrastructure support requirements. We use specialized tools to collect a detailed information about the current infrastructure configuration, events, and performance. This is the first audit stage, and it can be is done for any Microsoft technology of your choice, such as Active Directory, Exchange Server, SQL Server, and SharePoint Server. Then we generate a report on the deviations of the existing infrastructure from the reference architecture and provide recommendations for its development. The report describes the risks caused by the revealed problems.
Performance improvements, mainly in terms of SQL Server and business solutions powered by SQL Server.
Increasing the cybersecurity in terms of Microsoft technologies. Our engineers know the typical problems of Microsoft products and have ready-to-use out-of-the-box solutions to protect the infrastructure from the common attack vectors.
Documenting disaster recoveryprocedures. These documents regulate the work of the customer's specialists in various situations when data are is damaged corrupted or lost. The documents describe the backup strategy, SLAs and "fire drills" (mock alerts failures testing the infrastructure recovery in various situations).
We also offer training services. These are proprietary courses developed by Softline engineers, where you can deeply immerse your specialists, who already know their products, into narrower topics, such as performance analysis, infrastructure protection, and resolving technological issues.
Softline Premier Services are suitable for organizations in various fields: industry, retail, telecommunications, and all enterprises that use Microsoft technologies in business-critical solutions.
Agreements with Softline have no minimum purchase obligations
The catalog includes specific services with their execution time and scope of work. The unit of sale is one specific work. You can choose any infrastructure item of and a service that is currently critical to it: accounting system performance optimization, creation of a disaster recovery plan or a skills training course, etc.
Premier support services are quite rare: until recently, they were provided only by the vendor. Now, we offer a unique expertise and a toolkit for providing such services created in Softline.
Our toolset is available in source code for customer's IT Security to review:
You can see what data is being analyzed and what's going on in the system during our audit, so you can rest assured that no data leaves your IT infrastructure perimeter.
Implementation in 1 week
Almost all Softline services, except for those that require purposeful collection of historical data, are executed within 1 week.
In-house Service Center for further solution support
The Service Center employs more than 200 certified engineers in 90+ cities. Our processes comply with the best global practices, and as a result, we can solve our customers' issues both in remote mode, and with on-site visits.
Courses are conducted on your site for groups of up to 15 employees from your company. The courses are led by the same engineers who deliver these services.
At the end of the course, the participants receive a corporate course completion certificate.