As a project result, the time of customer stay in offices has been reduced without affecting the quality of service. Now the bank can quickly manage the queue, monitor and administer the workload of each employee, and evaluate the customer flow—and all these actions can be done in online mode.
After the successful implementation of Citrix NetScaler MPX 10500 Enterprise Edition, West Urals Bank of Sberbank of Russia PJSC received free one-year technical support for the system. Customer representatives have been very satisfied with the project.
Softline specialists analyzed the customer's requirements to the service level and offered a comprehensive IT infrastructure maintenance service, including expert technical support with a transparent SLA, proactive services, project work capability, and IT staff training.
Softline specialists have created a new corporate portal for the customer based on Microsoft SharePoint 2013 and moved all the necessary information there. The portal design was developed in accordance with Ucell's style guides.
As a result of the project, Softline specialists created a dedicated support line to resolve technical queries. Users address support through ServiceDesk, email, and by phone. Softline also performs troubleshooting, eliminates failures, and installs the portal updates.
Softline specialists have configured the system in such a way that new sandboxes can be created automatically and feature all the required access settings as well as restrictions on the consumption of cloud services.