The main quality goal of Softline Group is to considerably improve business management and provide transparency of our activities to increase client satisfaction and company capitalization, and attract new investors.
That’s why Softline Group lays so much emphasis on its client-oriented approach, always striving to improve the satisfaction of end users, software and hardware resellers and IT service consumers.
We are guided by the following principles:
Identifying and satisfying client software requirements to software and hardware.
Bringing our services closer to end users.
Continuously improving our business via ongoing development of our key professional competences, activity classification and process optimization.
Providing high quality of service, i.e. delivering our clients the solutions that suit them best.
Developing user understanding of how to use information technologies to increase their business efficiency via cooperation with software vendors.
Cooperating with vendors to ensure client satisfaction.
Building and using an efficient quality management system based on international practices and taking into account the specific features of our industry.
Using the feedback from our clients to increase our quality of service.
Top managers of Softline Group are held accountable for achieving the quality goals, staying compliant with the requirements applicable to the company and improving of the management quality system.
The responsibility for implementing these policies and ensuring their observance is laid on the top management of Softline Group.
I.P.Borovikov, Chairman of the Board of Directors. July 9, 2014