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22/01/2020

The Allsoft Ecommerce Contact Center recognized as a global leader in customer service

Allsoft Ecommerce by Softline took 3rd place at ContactCenterWorld, an annual global competition among contact centers. Excellent customer experience was the key to victory.

Today, Allsoft Ecommerce is not only a large billing service provider organizing software sales on the websites of over 150 developers, but also a popular online store where customers can purchase high-quality products from leading global IT vendors. Every month, our contact center specialists process more than 20,000 requests across all communication channels, offering quality support in 12 languages. Our reliable and comprehensive service, wide range of available payment methods, and online delivery of purchased products satisfy even the most demanding customers and ensure the steady development of Allsoft Ecommerce.

ContactCenterWorld is a multi-stage global competition of over 1.5 thousand companies. Last year, it was held for the 14th time by a global association of contact center professionals with more than 200,000 members worldwide. To enter the finals, contenders must successfully pass all stages. In 2019, Allsoft Ecommerce, a part of Softline Group, received the bronze medal for Best Contact Center.

Industry professionals from the competition jury appreciated the performance of Allsoft Ecommerce—the largest billing service provider in Russia that organizes software sales on developers' websites and offers an online store featuring high-quality products of leading global IT vendors at an affordable price.

Allsoft Ecommerce is a rapidly growing company that offers its customers support in 12 languages, including Polish, Portuguese, Spanish, Thai, and Vietnamese. High-qualified specialists of the contact center handle over 20 thousand requests every month from various communication channels: online chat, phone, email, etc.

The Allsoft Ecommerce platform offers an efficient online sales model for web stores. But today, the company supports not only online store visitors. The contact center improves the customer experience, performs PC troubleshooting and user training, provides technical support, and offers outsourcing services to establish long-term business relations.

"This was the first time we participated in an event of such a scale, and we are delighted that the expert community has appreciated our quality of service. Our goal is to help partners increase sales and build customer loyalty, so excellent customer experience is crucial for us,"—says Natalia Vanerke, Head of the Allsoft Ecommerce Contact Center.

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