TOTAL VOICE

TOTAL VOICE

Now you can migrate your traditional corporate voice network to Microsoft TEAMS (Phone System) without losing the necessary expense control. It does not matters if it´s analog, digital, IP or any kind of mix of these old three technologies. TOTAL VOICE® is an Azure Application developed by Softline and available in any country through the Microsoft Azure Market Place.

TOTAL VOICE® allows your company to keep on with local, regional, or even global billing processes that traditionally are mandatory with the operation of a Voice Network. TOTAL VOICE® is hosted in Microsoft Azure and connects to your corporate Office 365 Tenant to obtain all the necessary telecommunication data.

total-voice

In that way your company can operate your voice network geographically dispersed with any combination of trunks that can go from analog lines, BRIs, PRIs, SIP Trunks, T1s, J1s, E1s or even up to Microsoft Calling Plans in the Office 365 cloud. The brand of certified equipment your company is using for Microsoft Teams Direct Routing does not matter. Keep track on a global basis of costs like:

  • Emergency Calls                                                                  
  • 018000s
  • 019000s
  • National Long Distance Calls
  • International Long Distance Calls
  • Cellular Phone Calls
  • Local Calls
  • Internal Calls

Your organization can have any mix of trunk devices like SBCs and/or gateways of brands like AudioCodes, Ribbon, Oracle, or even Microsoft Calling plans in Office 365. Just connect Softline TOTAL VOICE® to your tenant and point your trunk devices to TOTAL VOICE® in order to collect your CDR (Call Detailed Record) data.

In that way your company can gain automatically traditional control like:

total-voice

Besides the traditional expense control of minute consumption in all the network, allocating bags of minutes or money per user, now you can also monitor the utilization of resources that are monthly charged with a fixed tariff like DSOs, DIDs, E1 Trunks, etc. In that way your company can check if their voice inventory is enough or deserves to be adjusted globally.

total-voice

Easily generated detailed reports in your Office 365 Tenant. The number of countries that your company needs to include does not matter. TOTAL VOICE is founded in the E.164 format (+Country Code +Area + Phone Number) so no dialing/numbering plan can overlap with other one in any other country.

total-voice

Keep track of all your telephony consumptions and expenses on a global basis but at the desired level that your audit processes may require. Or just allocate expenses in the most accurate way for your geographies.

total-voice

Please contact us to get started:

Email: ricardo.pardo@softline.com

TECHNICAL SUPPORT

FAQs (Frequently asked questions)

Can I install Total Voice in my own Azure Tenant?

No, Total Voice is built on azure but only provided as a SaaS (Sofware as a Service) solution and managed by Softline.

Do I have to pay separately for Azure services?

No, the subscription to Total Voice SaaS, in any modality, includes the azure consumption within the monthly fee.

Can I connect my Office 365 Tenant to TOTAL VOICE if I use SBCs different than AudioCodes and/or Ribbon??

Yes, but not automatically as those to mentioned brands. We need to receive in advance a sample of the CDRs (Call Detailed Records) generated by other certified approved SBC. Example: Oracle “Acme Packet”, in order to provide you a positive viability.

Due to security concerns, can I avoid the tenant connection and provide Softline with my CDRs every month?

No, Total Voice was designed to read a live productive tenant mixing CDRs and some office 365 TEAMS API.

Do I have to pay for my own Power BI Premium license?

No, the product has been built over Power BI Embedded in order to avoid extra costs to our customers.

Can I buy my own Total Voice license?

No, Total Voice is only offered as a SaaS (Software as a Service) and its subscription can only be payed on a monthly /annual fee.

How is my company CDR information stored?

It´s encrypted in TOTAL-VOICE´s data base, and every customer has its own database. CDRs are encrypted using AES-256 cypher.

How can I connect to TOTAL VOICE?

You connect using your AAD (Azure Active Directory) credentials.

Why my information is not being updated?

Please open a support http://servicedesk.softlinegroup.com

Besides AAD (Azure Active Directory) can I use any other LDAP provider to connect to TOTAL VOICE?

Not in an automatic way. If other LADP procedure besides AAD is being used, please open a support ticket in http://servicedesk.softlinegroup.com in order to stablish a special connection for your tenant.

FOR ANY OTHER QUESTION OR INQUIRIES, PLEASE CONTACT US TO ricardo.pardo@softline.com

We help customers around the world

All cases

Our partners are technology leaders

All Partners
Microsoft
Our statuses

Microsoft Gold Partner

The Microsoft software also includes complex server solutions, interactive programs, business applications, development tools, XBOX consoles, various tools for managing corporate IT infrastructure, as well as tools designed to work with the Internet. In addition, Microsoft has a number of interactive online services, publishes various books on computer topics. The corporation also produces peripheral equipment for personal computers and much more.

VMware
Our statuses

VMware Premier Solution Partner

VMware is the pioneer in virtualization and an innovator in cloud and business mobility. The company accelerates digital transformation by enabling unprecedented freedom and flexibility in how its customers build and evolve IT environments. With VMware solutions, organizations are improving business agility by modernizing data centers and integrating public clouds, driving innovation with modern apps, creating exceptional experiences by empowering the digital workspace, and safeguarding customer trust by transforming security. VMware is a member of the Dell Technologies family of businesses.

Cisco
Our statuses

Cisco Gold Partner

The American company Cisco Systems is a world-wide manufacturer of network technologies intended for the Internet. The company develops products for IP telephony, network security, remote access to web resources, administration of network infrastructure, video conferencing systems and server software. The Cisco Systems software includes web technologies for small and medium businesses, solutions for processing large data storages, programs for organizing and managing wireless connections, and much more. In addition, Cisco Systems has created a multi-level, extensive certification system, which is used throughout the world.

IBM
Our statuses

IBM Gold Business Partner

IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 375,000 employees serving clients in 170 countries. Just completing its 22nd year of patent leadership, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents. 

Hewlett Packard Enterprise (HPE)
Our statuses

HPE Platinum Partner

The American IT company Hewlett Packard Enterprise (HPE) has industry-leading positions in servers, storage, wired and wireless networking, converged systems, software, services and cloud. The HPE’s vast intellectual property portfolio and global research and development capabilities are part of an innovation roadmap designed to help organizations of all sizes – from global enterprises to local startups – transition from traditional technology platforms to the IT systems of the future.

HP Inc.
Our statuses

Hewlett Packard Partner First Platinum

HP Inc. is the company that emerged as a result of the division of Hewlett-Packard in two companies in November 2015. HP provides customers with advanced 3D printing technologies and new experiences of computing by offering a broad portfolio of printers, PCs, mobile devices, solutions and services.

Google Cloud
Our statuses

Google Premier Partner

Google is widely recognized as a global leader in delivering the enterprise cloud technology and the world's largest private fiber optic network infrastructure. Google Cloud products are built on nearly 20 years of innovation in security, network architecture, collaboration, artificial intelligence, and open source software. Softline has the right to sell all Google cloud computing services for business - G Suite, Google Cloud Platform, Apigee, Appsheet, Looker, Google Maps Platform, Chrome Enterprise.

Dell EMC
Our statuses

Dell Technologies Service Delivery Partner, Dell Technologies Titanium Partner

The innovative company DELL EMC is part of Dell Technologies. It was formed by the merger of the American computer manufacturer Dell Inc. and the storage developer EMC Corp. Dell EMC provides the foundation that will help to modernize, automate and transform the datacenter with industry-leading servers, storage systems, cloud technologies and converged infrastructure. As a member of the Dell Technologies unique family of businesses, Dell EMC serves a key role in providing the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information. Dell EMC enables enterprise customers’ IT and digital business transformation through trusted hybrid cloud and big-data solutions, built upon a modern data center infrastructure that incorporates industry-leading converged infrastructure, servers, storage, and cybersecurity technologies.

Oracle
Our statuses

Oracle Platinum Partner

Oracle Corporation is an American multinational computer technology corporation. Oracle offers a broad portfolio of solutions for companies of all sizes. The company specializes primarily in developing and marketing database software and technology, cloud engineered systems, and enterprise software products. Oracle has embedded innovative technologies in every aspect of the Cloud, enabling companies to reimagine their businesses, processes, and experiences.

Amazon Web Services

Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in more than 190 countries around the world. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally.

Veritas

Veritas Technologies empowers businesses of all sizes to discover the truth in information — their most important digital asset. Veritas delivers industry-leading solutions that cover all platforms with backup and recovery, business continuity, software-defined storage, and information governance. Using the Veritas platform, customers can accelerate their digital transformation and solve pressing IT and business challenges including multi-cloud data management, data protection, storage optimization, compliance readiness and workload portability — with no cloud vendor lock-in. Various companies rely on Veritas today to reveal data insights that drive competitive advantage.

Check Point

Check Point Software Technologies Ltd. is the largest network cyber security vendor globally, providing industry-leading solutions and protecting customers from cyber attacks with an unmatched catch rate of malware and other types of threats. Check Point offers a complete security architecture defending enterprises – from networks to mobile devices – in addition to the most comprehensive and intuitive security management. Check Point’s products and services are for enterprises, service providers, small- and medium-sized businesses and consumers. Check Point protects over 100,000 organizations of all sizes.

Adobe

Adobe Systems Inc. is a global leading developer of software products used for any type of computer data, including textual data, graphics, video files, and web content. The company was founded in 1982. Currently it is headquartered in San Jose, California. The Adobe software includes a wide range of solutions that are popular with millions of professionals working in various industries. Adobe Photoshop, a desktop bitmap editor, is used by more than 90% of professional designers daily. Also, Adobe Illustrator, a vector editor, as well as Adobe InDesign, a layout program, complement tools of designers and prepress specialists.

Citrix
Our statuses

Citrix Partner Platinum Virtualization Specialist, Citrix Partner Platinum Plus, Citrix Platinum Solution Advisor, Citrix Solution Provider (CSP), Citrix Authorized Training Center

Citrix Systems, Inc. is an American multinational software company that provides server, application and desktop virtualization, networking, software as a service (SaaS), and cloud computing technologies. Citrix's mission is to power a world where people, organizations and things are securely connected and accessible to make the extraordinary possible. Citrix advances digital workspace technology to unify and enrich user experience, secure enterprise apps and data, and simplify IT’s ability to configure, monitor, and manage today’s increasingly complex hybrid and multi-cloud environments. The world’s best known brands trust Citrix to deliver secure digital workspaces. Citrix solutions are in use by more than 400,000 organizations including 99 percent of the Fortune 100 and 98 percent of the Fortune 500.

Choose language